If you need to reset your Learning Journals password or PIN please use the following process:

  • Go to your login page and use the forgot login button

login page

  • Complete the details on the next page using either your username and email, or your full name and email. It is important that you use the email address that has been associated with your account.Check with your nursery if you are unsure which email address they have used for you.

Forgot login

  • This will send you an email containing a link for you to click


  • You will be taken to a page where you are asked to create a password and confirm it

confirm pass

  • You will then be required to login using your username and the password you just created and then create a 4 digit PIN.

create pinThat’s it – you’re all done. If you are still having problems contact us and we will do our best to help.